Returns, Refunds and Complaints – Flower Shop Upper Norwood

Our Promise: Fresh Flowers Every Time in Upper Norwood

At Florist Upper Norwood, our commitment is to provide every customer with the freshest blooms possible. As a trusted local florist, our team serves households and businesses throughout Upper Norwood and the surrounding areas, ensuring that each floral arrangement arrives vibrant and beautiful.

We understand that your floral gift is often for a special occasion or sentiment, so our fresh flowers guarantee stands at the heart of everything we do. Below, you will find detailed information regarding our returns, refunds, and complaints procedure, designed with your satisfaction in mind.

Freshness Window & Damaged-on-Arrival Policy

We guarantee that all flowers leave our shop in peak condition and freshness. Upon delivery, your blooms should remain fresh and lively for a minimum of five days (assuming the recommended care is followed). If your flowers arrive damaged or wilted, please let us know within 24 hours of receipt so we can address your concerns swiftly. For faster assistance, we may request photos clearly showing the condition of the flowers and packaging when they reached you.

This prompt reporting window ensures we can determine the cause of the problem and uphold our high standards of service throughout Upper Norwood. We regret that we cannot accept claims for issues reported after the stated freshness window or outside the initial 24-hour period for serious damage or spoiled delivery.

Refunds and Replacement Options

Your satisfaction is our number one priority. If your order arrives in unsatisfactory condition or does not meet our quality promise, you are entitled to either a replacement or a full refund. The choice is entirely yours, and we are happy to discuss which option best suits your circumstances.

In order to process a refund or organise a replacement, we may require a brief description of the problem and photographic evidence, where applicable. This helps us improve our service and maintain consistent standards for every customer in Upper Norwood.

Refunds, when agreed, will be returned to the original payment method. Replacements for faulty or unsatisfactory blooms are typically sent out on the next available delivery slot, ensuring you or your recipient receive their flowers promptly.

Our Complaint Resolution Process

Florist Upper Norwood is proud to be a trustworthy local business, and we take all complaints seriously. If you encounter any issue not resolved through our returns or refund procedure, please reach out directly with a description of your concern. Our customer service team investigates all matters thoroughly and strives to provide a fair and prompt resolution.

Most complaints are resolved within two working days, though complex issues may require a little extra time. You can expect transparent communication throughout, as your feedback is invaluable in helping us perfect our service to the Upper Norwood community.

Trusted Local Business Serving Upper Norwood

Your peace of mind is part of our fresh flowers guarantee. As your local Upper Norwood florist, we’re dedicated to delivering not only outstanding flowers but also trustworthy service and reliable complaint handling. Whether for your home, an office, or a special occasion, count on us to bring floral joy backed by clear policies and genuine care.

Thank you for choosing Florist Upper Norwood – where freshness and customer satisfaction go hand in hand.