Name: FRESH SCENT
Brand: Florist Upper Norwood
Price: 43.00 GBP
Availability: InStock

Florist Upper Norwood Online Flower Delivery Terms & Conditions

Welcome to Florist Upper Norwood Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the Florist Upper Norwood website and the associated online flower delivery services provided by Florist Upper Norwood. By placing an order with us through our website, you agree to these Terms in full. Please read them carefully before making a purchase. These Terms apply to all customers residing in Upper Norwood and surrounding areas, and cover every aspect of your online flower delivery experience.

1. Interpretation and Acceptance

1.1 In these Terms, references to "we", "us", or "our" refers to Florist Upper Norwood. References to "you" or "your" denote the customer placing an order through our online platform.

1.2 By accessing our website and placing an order, you acknowledge that you have read, understood, and accept these Terms. If you do not agree with any part of these Terms, please do not place an order or continue to use our website for online flower delivery.

1.3 We reserve the right to amend these Terms from time to time. The version that applies to your order will be the version published on our website at the time of your order. Please review these Terms regularly to ensure you are familiar with the current version.

2. Service Area

2.1 Florist Upper Norwood specialises in online flower delivery within Upper Norwood and its surrounding areas. When placing an order, please ensure that the delivery address falls within our stated delivery range. Contact us through our website if you have questions about our service area.

2.2 We strive to provide prompt and reliable flower delivery to all locations in Upper Norwood and nearby areas; however, there may be rare occasions when delivery to certain locations is not possible. In these cases, we will notify you as soon as possible and offer an alternative solution or a full refund.

3. Order Process

3.1 Product Selection: To order flowers online, browse our website, select your desired bouquet, arrangement, or floral product, and click the 'Add to Basket' or equivalent button.

3.2 Personal Information: During checkout, you will be required to provide your details and the recipient’s information (if different), along with the delivery address and any special instructions for the flower delivery.

3.3 Order Confirmation: Once your order has been placed, you will receive a confirmation message on-screen and/or by SMS. It is your responsibility to check the confirmation for any errors in the order or delivery details.

3.4 Amendments: Amendments to orders may be possible up to 24 hours before the scheduled delivery. Please contact us promptly if you need to make changes to your order. While we strive to accommodate changes, we cannot guarantee amendments made within 24 hours of the delivery time.

4. Product Availability and Substitutions

4.1 All products are subject to availability. Due to the seasonal and perishable nature of flowers, certain varieties or colours may occasionally be unavailable. If a substitution is required, we will use flowers of equal or higher value and maintain the design and quality as closely as possible to the original selection.

4.2 In the event that a significant change to your order is necessary, we will contact you to discuss your options. If you are not satisfied with the proposed substitute, you may choose an alternative product or cancel your order for a full refund.

5. Payments

5.1 Accepted Payment Methods: Payment for orders must be made in full at the time of ordering. We accept major credit and debit cards and may offer additional secure payment methods as indicated on our website.

5.2 Pricing: All prices are shown in UK pounds sterling (£) and are inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be clearly displayed before you complete your order.

5.3 Payment Security: We take your security seriously. All payment transactions are processed using secure, encrypted payment gateways. Your payment information is not stored on our servers once your transaction is complete.

6. Delivery Policy

6.1 We aim to deliver your flowers to the address specified on your order, within the agreed delivery window. Our services cover deliveries within Upper Norwood and neighbouring locations as detailed on our website.

6.2 Deliveries are usually made between [typical business hours, e.g. 8am-6pm] on the requested date. Specific delivery times cannot be guaranteed but requests will be considered.

6.3 If the recipient is not available at the delivery address, our driver may leave the flowers securely with a neighbour or in a safe location, or as per your specific instructions. If such arrangements are not possible, a delivery card will be left and we will attempt redelivery or contact the sender or recipient to make alternative arrangements.

7. Cancellations and Refunds

7.1 Order Cancellations: You may cancel your online flower delivery order at any time up to 24 hours before the scheduled delivery date for a full refund. To cancel your order, please contact us through the means specified on our website.

7.2 Orders cancelled after this time may be subject to a cancellation fee or may not be eligible for a full refund due to the perishable nature of flowers and the preparation involved.

7.3 Refunds: If your order is not delivered as agreed, or if you are not satisfied with the quality of the flowers delivered, please remit a request for a refund or replacement within 24 hours of delivery. Each case will be reviewed promptly, and if we are at fault, a refund or replacement will be provided as appropriate.

7.4 Refunds will be processed through the same payment method used to place the original order. Please allow [typical period, e.g. 5-10 business days] for the refund to appear in your account.

8. Customer Responsibilities

8.1 You are responsible for ensuring that all delivery information provided is accurate and complete. We cannot accept responsibility for failed deliveries resulting from incorrect or incomplete addresses or contact details. Additional delivery attempts may incur extra charges.

8.2 Any allergies or special requirements must be communicated at the time of ordering. Some arrangements may include elements that could pose allergy risks; please contact us if you require further information about floral ingredients or handling.

8.3 In the event of issues arising from incorrect information provided by the customer, any additional costs incurred will be the responsibility of the customer.

9. Liability

9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

9.2 To the fullest extent permitted by law, Florist Upper Norwood’s liability to you arising under or in connection with your order is limited to the price paid for the goods or services in question.

9.3 We are not liable for any indirect, incidental, punitive, or consequential losses or damages, including lost profits, arising from your use of our website, products, or services.

9.4 We are not responsible for delays or failures in performance due to events beyond our reasonable control, such as adverse weather, transport disruptions, or supply shortages.

10. Intellectual Property

10.1 All content included on our website—including product photographs, designs, text, and branding—is the intellectual property of Florist Upper Norwood or our content suppliers, and is protected by UK copyright and intellectual property laws. Any unauthorised reproduction or distribution is strictly prohibited.

11. Privacy Policy

11.1 Florist Upper Norwood is committed to protecting your privacy. Your personal data will be collected, used, and stored in accordance with applicable UK data protection laws and as described in our Privacy Policy. It is your responsibility to review our Privacy Policy prior to placing an order.

11.2 We do not share your information with third parties except as necessary to fulfil your order (for example, with delivery providers) or as required by law.

12. Governing Law and Jurisdiction

12.1 These Terms & Conditions and all transactions relating to your online flower delivery order shall be governed by and interpreted according to the law of England and Wales.

12.2 Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

13. General Provisions

13.1 If any provision of these Terms is found to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

13.2 No failure or delay by Florist Upper Norwood to exercise any right under these Terms shall constitute a waiver of that right.

13.3 You may not assign your rights or obligations under these Terms without our written consent. We may transfer our rights and responsibilities to another party at any time with appropriate notice to you.

14. Contact and Customer Support

If you have any questions or require support regarding these Terms or your online flower delivery order, please use the contact details available on our website during usual business hours, and a member of our team will be happy to assist you.

15. Applicability

These e-commerce Terms & Conditions apply to all online flower delivery orders placed by customers in Upper Norwood and the surrounding areas covered by Florist Upper Norwood. By proceeding with an order, you confirm your agreement to these Terms, ensuring clarity, fairness, and a seamless flower delivery experience across the region.